Privacy Policy

Last Updated at 12.09.2026

At Sundha, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website or place an order.

We may collect the following information when you browse our website, create an account, contact us, or place an order:

Personal information

  • Full name
  • Billing and delivery address
  • Email address
  • Phone or WhatsApp number
  • Account username and password
  • Order and transaction details
  • Messages, enquiries, reviews, and support requests
  • Photographs of car keys submitted for compatibility assistance

Technical information

We may automatically collect:

  • IP address
  • Browser and device type
  • Operating system
  • Pages visited
  • Products viewed
  • Referring website
  • Approximate location
  • Date and time of visits
  • Cookie and website-usage information

We may use your information to:

  • Process and deliver orders.
  • Send order confirmations and delivery updates.
  • Provide product-compatibility assistance.
  • Respond to customer-service enquiries.
  • Process returns, replacements, cancellations, and refunds.
  • Maintain and secure customer accounts.
  • Prevent fraudulent or unauthorised transactions.
  • Improve our products, website, and customer experience.
  • Send promotional communications when consent has been provided.
  • Comply with legal, tax, accounting, and regulatory requirements.

We only use personal information for legitimate business purposes or where required by law.

Customers may voluntarily send photographs of their car keys to help us identify a compatible product.

These photographs are used only to provide compatibility assistance, answer the customer’s enquiry, and maintain relevant support records. Customers should avoid including faces, identity documents, vehicle-registration numbers, addresses, or other unnecessary personal information in submitted photographs.

Payments may be processed through independent payment gateways or financial-service providers.

Sundha does not normally store complete debit-card, credit-card, UPI PIN, CVV, or online-banking credentials. Payment providers collect and process payment information according to their own privacy policies and security practices.

Please review the privacy policy of the payment provider displayed during checkout for more information.

Our website may use cookies and similar technologies to:

  • Keep products in your shopping cart.
  • Remember account and checkout preferences.
  • Maintain secure login sessions.
  • Understand how visitors use the website.
  • Measure website performance.
  • Display relevant content or advertising.
  • Prevent fraud and improve security.

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect account, cart, checkout, or other website functions.

We may use analytics or advertising services, such as Google Analytics, Google Ads, or Meta technologies, to understand website traffic and improve our marketing.

These services may use cookies or similar technologies to collect information about website visits, device details, and interactions.

Where legally required, non-essential analytics or advertising cookies will be used only after consent has been provided.

We may share necessary personal information with trusted service providers that help us operate the store, including:

  • Payment processors
  • Delivery and logistics partners
  • Website-hosting providers
  • Email and communication platforms
  • Analytics and advertising providers
  • Fraud-prevention and security services
  • Accounting, legal, or regulatory advisers

These providers should receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, court order, government authority, or to protect the rights, safety, and security of Sundha, our customers, or others.

Sundha does not sell customers’ personal information.

To deliver an order, we may share the customer’s name, delivery address, phone number, order reference, and other necessary delivery details with courier or logistics partners.

Delivery partners may contact customers by phone, SMS, email, or WhatsApp regarding delivery.

We may send promotional emails, SMS messages, or WhatsApp communications only where permitted or where the customer has provided consent.

Customers can unsubscribe at any time by:

  • Using the unsubscribe link in an email.
  • Replying “STOP” where supported.
  • Contacting Sundha support.

Customers will continue to receive essential transactional communications related to orders, payments, delivery, returns, or account security.

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and provide customer support.
  • Maintain business, accounting, and tax records.
  • Resolve disputes and process warranty or return requests.
  • Prevent fraud and maintain website security.
  • Meet legal or regulatory obligations.

When information is no longer required, we may securely delete, anonymise, or restrict access to it.

We use reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system or method of electronic transmission is completely secure. Customers are responsible for keeping their account passwords confidential and should contact us immediately if they suspect unauthorised account activity.

Subject to applicable law, you may request to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete eligible personal information.
  • Withdraw consent for certain processing activities.
  • Opt out of promotional communications.
  • Raise a concern regarding the handling of your information.

We may need to verify your identity before completing a privacy-related request. Some information may need to be retained to meet legal, accounting, security, or contractual obligations.

Our website is not intended for children who are not legally permitted to enter into online transactions.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information through our website, please contact us so that we can review and take appropriate action.

Our website may contain links to external websites, social-media platforms, payment gateways, or other third-party services.

Sundha is not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before submitting personal information.

We may update this Privacy Policy to reflect changes in our website, services, technology, or legal obligations.

The revised policy will be published on this page with an updated “Last updated” date. We encourage customers to review this page periodically.

For questions, concerns, or requests relating to this Privacy Policy or your personal information, contact:

Business name: [Insert legal business name]
Brand name: Sundha
Email: [Insert privacy/support email]
Phone/WhatsApp: [Insert number]
Address: [Insert registered business address]
Website: [Insert website URL]

Please include sufficient information to help us identify and respond to your request.

@Copyright -SUNDHA