Refund & Returns Policy

Last Updated on 16.09.2026

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7-Day Request Window

Return or replacement requests must be submitted within 7 days of receiving the order.

Attention Attention

Unused Products Only

Eligible products must be unused, undamaged, and returned with their original packaging and accessories.

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Simple Support

Contact us with your order number, reason for return, and supporting photographs or video

Return Eligibility

A product may be eligible for return if:

  • A return request is submitted within 7 days of delivery.
  • The product is unused and in its original condition.
  • The original packaging, labels, accessories, and invoice are available.
  • The product received is damaged, defective, or different from the item ordered.
  • The return request meets the conditions stated on this page.

Sundha reserves the right to inspect returned products before approving a replacement or refund.

Customers are responsible for checking the key shape, number of buttons, button positions, and product description before placing an order.

A product may not fit every key from the same car brand or model because key designs can vary according to the model, variant, and manufacturing year.

If you are uncertain, please send us clear photographs of the front and back of your key, along with your car’s brand, model, and year, before ordering.

Products ordered incorrectly without requesting compatibility confirmation may not qualify for a free return or replacement.

  • Products that have been used, installed, altered, scratched, or damaged after delivery.
  • Replacement key shells after internal components have been transferred or installed.
  • Products without their original packaging or accessories.
  • Products damaged due to incorrect installation or improper handling.
  • Items ordered for an incompatible key when the correct product information was provided.
  • Clearance, final-sale, or customised products, where clearly stated.
  • Products returned without prior approval from our support team.

Please provide:

  • Your order number.
  • Clear photographs of the received product.
  • Photographs of the outer packaging and shipping label.
  • A short unboxing video, where available.
  • A brief description of the issue.

After verification, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability.

  1. Contact Sundha support within the applicable return period.
  2. Share your order number, reason for return, and supporting images or video.
  3. Wait for return approval and instructions from our team.
  4. Pack the product securely in its original packaging.
  5. Send the product to the return address provided by our support team.

Products sent without prior return approval may not be accepted.

If the product is damaged, defective, or incorrect due to an error by Sundha, eligible return or replacement shipping costs will be handled by us.

For compatibility mistakes, change-of-mind returns, or incorrect products selected by the customer, return shipping charges may be the customer’s responsibility.

Original delivery charges may be non-refundable unless the return results from an error by Sundha.

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, the amount may take approximately 5–10 business days to appear in your account.

Shipping charges, payment-processing fees, or cash-on-delivery charges may be non-refundable unless the order was damaged, defective, or incorrect due to our error.

Approved replacements are subject to product availability.

If the same product is unavailable, we may offer:

  • A suitable alternative.
  • Store credit.
  • A refund to the original payment method.

Orders may be cancelled before they are packed or dispatched.

Once an order has been dispatched, it cannot be cancelled and must follow the applicable return process after delivery.

To request cancellation, contact our support team as soon as possible with your order number.

Additional delivery charges may apply if an order is returned because:

  • The customer refused delivery.
  • An incorrect or incomplete address was provided.
  • The customer was unavailable after repeated delivery attempts.
  • The delivery partner could not contact the customer.

Any applicable shipping or handling charges may be deducted before a refund is processed.

Still Need Help?

If you have questions about a return, replacement, refund, or product compatibility, please contact Sundha support.

Email: [Insert support email]

WhatsApp/Phone: [Insert support number]

Support hours: [Insert business hours]

Please include your order number whenever you contact us.

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